Serving you is a privilege, not an obligation
At Gallina, we strive to exceed the expectations of the residents and customers we serve each and every day by providing exceptional customer service. We do that by taking the following approach: We aren’t just a property management company with great customer service. We’re a great customer service company that happens to be in the property management business.
“We listen.” Today, that’s a phrase you hear a lot. But at Gallina, it’s more than a claim we make casually. In fact, listening closely and patiently to your needs is woven into the very fabric of how we care for you and your housing needs. For our future residents, that means you’ll have someone truly invested in understanding who you are and what you’re looking for—not rushing you through a lease process. That kind of attention leads to you finding a Gallina apartment home that’s just right for you.
Once you’re a resident, our service-focused approach doesn’t stop. If you should ever have questions about your lease, need to discuss an issue with your apartment, or just want to chat, we’ll be there to listen. In fact, we want you to feel comfortable coming directly to us with anything you have. After all, that’s our opportunity to demonstrate how much we value you as a resident. And when we solve a problem you may be having, we’re also helping to create a better apartment experience for everyone.
Benefit from genuine apartment experts
With so many options for apartment living today, how do you make the right choice? By choosing an apartment community where you’ll feel truly valued. Since 1980, The Gallina Companies has focused on establishing apartment communities that people can truly call home. When it comes to our residents, we’re committed to creating comfort, providing reliable and exceptional customer service, and setting a higher standard for apartment living. You’ll experience that commitment firsthand with our friendly and responsive staff, our carefully designed apartment buildings, and the special way a Gallina community looks and feels.
Creating a better physical space to enjoy.
Gallina has developed and managed more than 3,000 individual apartment homes. More important for you, with each new apartment community we create, we gain insight that keeps us continually improving. That’s why we can proudly—and confidently—say we’re experts at giving residents a better apartment living experience.
Our apartment locations have been thoughtfully selected to accommodate residents. In fact, many of our communities sit away from major thoroughfares and city noise to provide a more serene setting. As for Gallina apartments themselves, our development team works directly with the architect to design resident-friendly homes that are exceptional both in quality and beauty.
Pet-friendly at select communities
For so many of us, owning a pet is just a natural way of life. Pets become family members, and the special place they hold in our lives cannot be replaced. That’s exactly why Gallina offers several communities with pet-friendly apartments.
Styles, sizes, and amenities to fit who you are.
We offer a variety of floor plans, including spacious studio, one-bedroom, two-bedroom, and loft-style apartments. Along with that comes a range of interior finishes and amenities to suit your individual tastes and budget. We also meet the climate demands of our apartment locations by including features like garages and underground parking for northern locations and screened-in lanais, carports, and central air conditioning for southern communities. Our luxury apartments can include everything from fireplaces to eat-in breakfast areas to your very own Jacuzzi tub.
Invested for the long-term.
What does it mean to say that Gallina is invested in long-term ownership? For one thing, it means we’re not looking to make a quick profit because of a “hot” apartment market. And that’s good news for our residents. Because we’re committed to our communities for the long haul, we build our apartments with higher quality materials that perform better over time. On top of that, we don’t defer maintenance needs, and we take great pride in maintaining clean and attractive common areas and grounds.
Responding to your needs.
“You actually called me back right away!” “You emailed me so quickly!” We hear comments like these all the time. We think responding to the needs of our residents and our customers is an integral part of being a successful apartment company. You’re never a bother; you’re why we’re here in the first place. So when you reach out to us for any reason, you’re going to get the attention you expect and deserve.
People stay longer with Gallina—and for good reason
It’s common for an apartment building to have about half of its residents move out each year. But not at Gallina. Our overall resident retention rate is close to 75%—with some of our communities at 80% or higher. If you’re an apartment industry insider, you’ll know those are some incredible retention rates.
But you don’t need to be an insider to understand why so many of our residents choose to stay with Gallina: People stay longer here because they enjoy a better apartment experience. The statistics are just one more indicator of why Gallina communities are special.
An on-site presence makes a big difference for you
With Gallina, you won’t get stuck in a voicemail loop that has you wondering, “Where is everybody?” Instead, you’ll enjoy the benefits of an on-site community manager whom you can get to know—and rely on. Your community manager will consistently be there for you during posted office hours. We never want our residents—or future residents—to feel like they can’t get a hold of anyone.
That’s why we believe it’s so important that each of our communities has an office and a community manager you know by name. By having an on-site presence, we can respond faster to your needs. But it’s so much more than that. There’s something special about the face-to-face service and support Gallina provides our residents. We believe it plays a crucial role in creating a warm and friendly atmosphere. Ultimately, having an on-site community manager is just one more way that Gallina creates communities with the comfort and feel of a home.
Personal touches at many Gallina communities that make your life better . . .
Sometimes the little things really do mean a lot. Are you going to be home later than you thought? Sure, we’ll take your dog out for a walk. On-line shopper? Yes, we would be happy to accept your packages. Would you like your dry cleaning picked up and then delivered to your apartment? Yep, we can do that. Are your houseplants getting dry? Is the cat dish low in food? No problem. We’ll be glad to help you out.
Gallina communities are different. To us, you’re not just renters. You’re residents who deserve an exceptional experience. We’re focused on giving you just that.
Feel confident about repair and maintenance
When you have a maintenance issue, you want it solved—quickly. At Gallina, we do everything we can to meet that expectation. Our pledge to you is that your maintenance requests are resolved as promptly and professionally as possible. We want you to live in a community where you can feel confident that you’ll be taken care of. That’s why we’ve assembled an experienced staff of maintenance technicians who are more than just courteous and competent. They take pride in providing exceptional customer service to you.
For any maintenance your apartment requires, our community managers will establish an agreed-upon window of time for our technicians to enter your apartment. When finished, the technician will leave a card informing you of the service performed. Our community managers are also great about checking back with you for any maintenance that requires follow-up. They’ll also keep you updated if there should ever be delays.
When there’s a problem that needs attention, you don’t want to be left in the dark. At Gallina, we do maintenance the right way—we get it done. Period. And if you should ever have a maintenance emergency, you’ll always have a 24-hour number to call for immediate attention.
